New Aged Care Act resources for aged care providers

General Aged Care Act 2024 information

Read the Aged Care Bill 2024 on the Parliament House website.

An overview of resources to help the sector prepare for the new Act:

• Department of Health and Aged Care Sector Change Plan
• Aged Care Quality and Safety Commission (ACQSC) Sector Readiness Plan.

Read our information on key changes in the Act for aged care providers. The ACQSC also provides information on key changes related to the Act.

Understand the role of the ACQSC in preparing the sector for the new Act in the Statement of Expectations.

Subscribe to Your Aged Care Update (YACU) to receive weekly updates about the aged care reforms and information on the Act.

Module 1: A guide for aged care providers – Understanding and Adapting the Aged Care Act 2024.

Statement of Rights

This Statement of Rights plain language fact sheet is available in 6 languages and Easy Read. It provides a summary of the rights older people have when accessing aged care services.

Digital

Implement digital changes to prepare for the Act:

• New Aged Care Act: A guide to digital changes for providers
• Government Provider Management System (GPMS) – User guide.
• Use the Government Provider Management System (GPMS) – User guide: Approved provider notifications to meet ACQSC obligations.
• Attend the Tech Talk webinars to hear about changes and ask questions, you can also watch previous recordings.
• The Digital Transformation Sector Partners provide feedback on digital changes, download previous presentations.

Financial and Prudential Standards

The new Standard sets out minimum requirements for financial and prudential management:

• read the Financial and Prudential Standards booklet
• explore answers to commonly asked questions
• watch a webinar on the standards and provider obligations.

Regulatory model

The new model for regulating aged care will change the way the sector operates.

Learn how the new regulatory model will work:

• read how the model will be delivered and regulated
  • watch a recorded presentation on how the regulatory model will work, download the webinar questions and answers
  • watch the follow up recorded presentation to answer questions directly
• understand the deeming process and how providers will transition to the new model:
  • watch a video on the provider registration preview.

Commonwealth Home Support Program (CHSP) providers can download a tailored booklet to understand regulatory changes impacting CHSP directly.

Quality indicators

Residential aged care providers report on quality of care indicators:

• read about the Quality Indicators Program, how data is collected and monitored
• read the manual on how to collect and submit data and get tools to support you
• understand the definitions for each indicator.

Data collection for allied health quality indicators is underway, explore frequently asked questions and answers.

The new staffing quality indicators collection began in April this year, watch a presentation recording and download answers to commonly asked questions.

Aged Care Quality Standards

We are strengthening the Aged Care Quality Standards:

• read the manual for intent and outcomes required to meet provider obligations
• watch the ACQSC's webinar on differences between the current and new standards, and how compliance will work.

The ACQSC has produced a guide, fact sheets, stories and videos to support providers.

Support at Home

The Support at Home program will start from 1 July 2025:

• read the program manual for rules, procedures and obligations
• read the handbook for the design and arrangements of core components
• read the transition guide for actions to operationalise the program transition
• watch a presentation recording on actions to take to get ready for the program.

Read guidance on the key pricing changes under the program:

• setting and publishing prices
• ensuring consumer protections are in place
• claims and payments business rules.

CHSP will transition no earlier than 1 July 2027, providers can begin preparing with:

• guidance to support unregistered and unassessed CHSP clients
• presentation recording on CHSP extension and changes
• letter template for unassessed CHSP clients

You can also download our letter sent to CHSP providers to support their unregistered and unassessed CHSP clients.

Worker screening

Read about the changes you will need to consider to apply new aged care worker screening.

Places to people

Read the embedding choice in residential aged care fact sheet to understand how the new system will assign places directly to older people and what this means for providers.

Aboriginal and Torres Strait Islander

Watch a presentation recording on how National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) providers can prepare for the new worker screening and single assessment system.

Contributions and accommodation reform

For information on the new fee and the transition from previous arrangements, read the Higher Everyday Living Fee fact sheet and watch the higher everyday living and accommodation funding reform webinar recording.

Fees and means testing

Understand how residential aged care fees are changing, watch the residential care fees and means testing webinar.

Code of Conduct for Aged Care

Read about the Code of Conduct for Aged Care on the ACQSC's website to understand how providers, responsible persons, and workers (including volunteers) must behave and treat people receiving aged care.