The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.

Aged care contacts

A list of organisations, websites and services that offer support, counselling and information about aged care.

Contacts

State Funding Arrangement Managers for the Commonwealth Home Support Programme

Aged care service providers can contact state Funding Arrangement Managers with questions about the Commonwealth Home Support Programme.
Australian Government

Support at Home program

Email us if you have any questions about the Support at Home program.
Australian Government Department of Health and Aged Care

Supports for Providers of Aged Care: Expertise Directory (SPACED) contact

Email us if you have any enquiries about the Supports for Providers of Aged Care: Expertise Directory (SPACED).

Tasmania – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Lifeline Tasmania if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Lifeline Tasmania
Phone

Transition care contact

Email us if you have questions about the Transition Care Programme.
Australian Government Department of Health and Aged Care

Translating and Interpreting Service (TIS) National

TIS National is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Australian Government Department of Home Affairs

Translating and Interpreting Service (TIS) National Client Liaison Team

If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.
Australian Government Department of Home Affairs

Webinar technical support contact

If you are experiencing technical difficulties with a live webinar, please email webinar technical support for help. Make sure you describe the problem in your email.
Australian Government

Wellness and reablement contact

Contact us if you have any questions about wellness and reablement in aged care.
Australian Government Department of Health and Aged Care

Western Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Melville Cares if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Melville Cares
Phone

Younger people in residential aged care contact

Email us with questions about our work to move younger people (under 65 years) from residential aged care to more age-appropriate accommodation and supports.
Australian Government Department of Health and Aged Care
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