Commonwealth Home Support Programme (CHSP) 2025–27 extension resources
This collection provides guidance materials for CHSP providers for the 2025–27 extension.
Commonwealth Home Support Programme (CHSP) resources
Commonwealth Home Support Programme Data Study
We engaged Deloitte Access Economics to conduct a data study of the Commonwealth Home Support Programme (CHSP) to better understand variations across the states, territories, markets and consumer groups. This report presents the highlights and main patterns from the data analysis.
Review of Sector Support and Development (SSD)
The department engaged KPMG to do the Sector Support and Development (SSD) review. The review reports on the status and performance of the Commonwealth Home Support Programme SSD sub-program. This review will help inform future SSD policy development and care at home.
Organisational culture checklist
While organisations have their own style and way of doing things, every CHSP must actively adopt wellness and reablement approaches, as this is the foundation of the broader program. This checklist helps to review how your organisation has embedded a culture supporting wellness and reablement.
Standard operating procedure template
Standard operating procedures (SOP) provide an ability to define the steps and processes required to undertake a given activity. This can be critical in setting team expectations and to identify the requirements - such as training or coaching – needed to complete the SOP.
Continuous improvement template
This template steps out guidance on how to incrementally review, plan and deploy improvements within your CHSP organisation. Continuous improvement is cyclical and changes should be continuously reviewed and evaluated to ensure they are fit-for-purpose and will meet your organisational needs.
Conversational tips
How to have a conversation on wellness and reablement with the client (without using the word reablement) by instead defining and illustrating your delivery approach and how doing with, rather than for, can benefit the client. Includes benefits to clients, their carers’ and/or families.
Principles for goal setting
In developing person-centred goals for clients, there is no one-size-fits all but there are certain guiding principles that can help you develop individual goals for your clients. The SMARTA approach is demonstrated with examples for each element, including a goal-setting checklist.
Care planning checklist
Sets out the principles of effective care planning and includes a checklist to step out the client requirements. For example, their circumstances, goal, actions (and who is responsible: the client, family or carer, or the service provider), the frequency of services and review dates.
Identifying opportunities for reablement
Guidance to introduce reablement practices into everyday service delivery to help empower clients do what they can for themselves. This may involve different ways of doing a task or offering choices, which can increase confidence and motivation, in turn linking to increased social connectedness.
Service delivery reflection template
Through questions, this template aims to develop a greater understanding of the effectiveness of service delivery techniques in shifting towards wellness and reablement by considering what worked well, if there were barriers, what were they and what could be done differently to support clients.
Organisational self-assessment tool
The self-assessment provides an overview of the elements you need to adopt wellness and reablement in your CHSP. It includes scoring to measure the current level of organisational readiness, helps to identify areas of focus or improvement, and enables a baseline to be developed for future progress.
Change management plan step-by-step guide
Designed as a practical tool to assist CHSP management teams to plan and undertake change activities within your organisation. It provides a process to systematically identify and capture change activities through a change management template and provides examples to help get started.
Toolkit for embedding wellness and reablement into your organisation
Provides CHSP managers with support to implement change at an organisational level to embed, review and establish continuous improvement mechanisms on wellness and reablement. The toolkit is designed for use with the Practical Guide to Embed Wellness and Reablement which focuses on service delivery.
Principles of wellness and reablement
A one-page document explaining the concept of wellness and reablement for CHSP support workers. It identifies eight underlying elements - or key principles - of wellness and reablement, including how these can be applied to an overall service delivery approach with their clients.
Practical guide for embedding wellness and reablement into service delivery
This practical guide is for all CHSP organisations. It covers to support their intake processes, develop care plans, and deliver support focussing on client strengths to continue living at home as independently as they can.
More good days wellness wheel
Outlines a whole-of-person approach across three key areas of wellness: mind, body, and social connectedness. Includes sample questions to gain an understanding of what is important to the client, so that with the information in the assessment, an individualised care plan can be developed.
Review of Assistive Technology Programs in Australia Final Report
This final report examines the current Assistive Technology (AT) arrangements in Australia.
Review of Assistive Technology Programs in Australia Supplementary Technical Report
This technical report examines the current Assistive Technology (AT) arrangements in Australia.
Reablement Commonwealth Home Support Programme (CHSP) fact sheet
This fact sheet shows how the Promoting Independent Living Budget measure affects Commonwealth Home Support Programme (CHSP) providers in trial sites.
Growth Aged Care Planning Regions and Service Types 2019–20
This document shows priority areas of growth for Commonwealth Home Support Programme (CHSP) services in each region.
Living Well at Home – CHSP Good Practice Guide
This guide helps service providers understand the concepts and principles of wellness, reablement and restorative care approaches in services delivered under the Commonwealth Home Support Programme (CHSP).
Outcomes of the Commonwealth Home Support Programme (CHSP) wellness and reablement report 2018
This report shows results of a 2018 survey of Commonwealth Home Support Programme (CHSP) service providers from all states and territories, except Victoria.
Wellness and Reablement – Summary of Consultations across the Home Care Sector
This report summarises the result of consultations about wellness and reablement approaches in the aged home care sector, which Nous Group held in 2017.
Commonwealth Home Support Programme (CHSP) My Aged Care Provider Journey
This provider journey wheel can help providers perform their role successfully under the Commonwealth Home Support Programme (CHSP).
My Aged Care Process Overview – Commonwealth Home Support Programme (CHSP)
This diagram outlines the key steps that service providers need to complete to deliver Commonwealth Home Support Programme services.
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