The Program is making changes to the Revalidated Service Request process to streamline approvals and ensure requests comply with Program requirements.
A recent audit revealed that a large proportion of revalidated service claims lack sufficient supporting evidence. Responses to submissions are delayed by the program having to seek extra information from providers to support a decision.
As revalidated services are based on client need, the program expects providers to deliver these services promptly after receiving approval.
Changes
Revalidated service approval expiry
Approved revalidated refittings must take place within three (3) months of the date of submission of the Revalidated Service Request.
Supporting Evidence Requirement
All Revalidated Service Requests must include supporting evidence. This change aims to:
- reduce follow up requests for extra information from Service Providers;
- speed up the assessment process;
- minimise recoveries of non-compliant claims.
Submission Process
Preparing Your Request
When submitting a Revalidated Service Request, please:
- Prepare supporting evidence as a single PDF document.
- Label the document as follows: Client Given name CLIENT FAMILY NAME - Voucher Number - Revalidated Service Request.pdf.
The evidence should meet the legislated requirements in the Schedule of Service Items and Fees.
Online Submission
Submit your Revalidated Service Request through our online Request form.
Important Reminder
- Providers must get approval before providing services to the client.
Contact
