Mr Paul Madden
Paul Madden was appointed to the position of Deputy Secretary and Chief Information and Knowledge Officer (CIKO) with the Department of Health and Ageing in December 2010
This role includes the developing of visions, strategies and implementation plans for information, knowledge, technology, performance and records management. These must meet current operational requirements, provide the support needed to implement the various health reform initiatives. Paul is also providing strategic guidance and advice in relation to technical aspects for the various health reform developments to ensure they deliver on their agreed outcomes. This will help create consistency, completeness and collegiality in the work being done across the Department and that which is being done by partner organisations and stakeholders from across the health community.
Prior to joining the Department of Health and Ageing, Paul was the Program Director of the Standard Business Reporting (SBR) Program led from the Australian Treasury from 2007 - 2010. SBR revolutionised business reporting to 14 agencies (including the State Revenue Offices) and was a significant change program for all involved. Prior to this Paul managed the “Business Solutions” area of the Tax Office, which provided a design service for all new policy and administrative changes across the Tax Office all the way from user experience to business processes and systems design. It developed and used “user based design and testing” techniques to ensure the practical policy outcomes of all change activities were delivered by all projects, and meting the expectations of internal and external users. Paul has also managed the ATO IT Applications Development function, involving about 1,000 staff and contractors and has managed several large tax reform projects including the delivery of Australia’s Tax Reform in 2000.
Most of Paul’s work in the last 15 years has been leading and managing large scale change which has had a dependence on technology and has worked for several years in organisational design.