Quality framework for telephone counselling and internet-based support services
Quality Area 6: Systems
Table of contents
- Introduction
Background and context of the quality framework- Quality framework components
- Details of the quality areas
- Additional resources
- Overview of the quality framework self assessment process
Part A: Self assessment form- Part B: Development of an action plan
- Part C: Progress and monitoring report against the action plan
The systems (technology platforms) will be accessible, reliable, responsive and secure and use adaptable and compatible technologies.
Supporting standards
6.1 Organisations will innovatively utilise relevant technology to maximise effectiveness and promote mental well beingExceeded / Met / Partially met / Not met
6.2 The effectiveness of the technology will be reviewed at regular intervals
Exceeded / Met / Partially met / Not met
6.3 Web and telephone services will meet Australian and New Zealand standards and comply with all relevant legislation
Exceeded / Met / Partially met / Not met
This standard is:
Met / Not yet met / Not applicable