Quality framework for telephone counselling and internet-based support services
Details of the quality areas
Table of contents
- Introduction
Background and context of the quality framework- Quality framework components
Details of the quality areas- Additional resources
- Overview of the quality framework self assessment process
- Part A: Self assessment form
- Part B: Development of an action plan
- Part C: Progress and monitoring report against the action plan
Quality area 1: Clients
Quality area 2: Service delivery
Quality area 3: Staff
Quality area 4: Accountability
Quality area 5: Leadership, innovation and governance
Quality area 6: Systems